The shipping speed is determined and chosen by your method and carrier. We offer USPS and DHL for our list of available carriers. Since we are based out of the United States, please advise there may be a 7-business day minimum for international orders. As USPS and DHL changes procedures and rates, shipping may be subjected to 5-10 business days non-domestically. If a postal delay occurs it may require additional time for the carrier to fulfill. Note that postal and shipping delays are out of our control and refunds under those circumstances will not be issue.
International shipping speed will depend on location and shipping method. Once calculated with your chosen carrier. It is your responsibility to provide the correct information to your shipping carrier. We do not issue refunds for orders lost in transit – this becomes the customers responsibility with the carrier. We are not responsible for paying customer’s international taxes, fees, tariffs, and duties. It is the customer’s responsibility to be aware and pay their taxes, import fee and custom in their respective nation. Orders stuck in customs will not be refunded. Once an international order transitions in the hands of your chosen carrier – it will become final sale.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. International orders are final sale and will not be subjected to refunds.